Customer Service
For any assistance or inquiries, feel free to contact our customer service team via email, phone, or by visiting our welcoming office located on the Tiki Terrace at the International Arena, Wellington International. We're here to help!
Email: wishop@wellingtoninternational.com
Phone: (561) 793-JUMP / (561) 793-5867
Visit us:
Wellington International Shop
Located on the Tiki Terrace at the International Arena
3400 Equestrian Club Drive
Wellington, Fl 33414
Size chart
Size chart here (opens in a new window)
Terms and conditions
You find our terms here
Shipping
We ship to most parts of the U.S.; shipping costs will show at checkout.
Free Shipping
We offer Free Shipping on orders above $100 (in the U.S.).
Taxes
All applicable sales taxes and any other applicable taxes will be applied to your purchase prior to payment. Wellington International is not liable, to the extent permitted by law, for any subsequently incurred taxes, including but not limited to Duties or Use Taxes.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at wishop@wellingtoninternational.com. Please note that returns will need to be sent to the following address: 14440 Pierson Rd, Wellington, FL 33414
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at wishop@wellingtoninternational.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at wishop@wellingtoninternational.com.All returns, including shipping costs and arrangements are the customer's responsibility.
Mark your package as "return package"
Return address:
Wellington International Shop
14440 Pierson Rd
Wellington, Fl 33414
Please note:
All items must be returned to our shop address. Unfortunately, we cannot accept packages sent without delivery or to parcel shops.
You can also return directly in the store, remember your order slip.